Service Agreement

LAST UPDATED: FEBRUARY 1, 2023

Thank you for choosing Brandelux. This Service Agreement constitutes a binding contractual understanding between clients (service purchasers) and Brandelux (service provider) to govern use of our proprietary e-commerce platform to acquire services within our online website marketplace: https://brandelux.pro.

All available services are offered as Signature Services (standalone services) or as Project Packages (discounted service bundles). The scope of work, timing, deliverables, and expectations vary from service to service, and service to package, as unique service customization and personalization options vary by project.

Depending on the service(s) or package(s) purchased at checkout, the full range of our project deliverables and results will vary. Please refer to each individual Signature Service or Project Package product page for complete details pertaining to your rights and responsibilities as a site user and service purchaser.

Please contact us anytime with questions or provisions pertaining to this Service Agreement by visiting https://brandelux.pro/contact 24/7 online. We typically respond within one (1) to two (2) business days.

By checking the box prior to purchase at checkout, all service purchasers agree to our Terms and Conditions, Privacy Policy, and Service Agreement, and accept and agree to all conditions for service described herein.

 

SERVICE AGREEMENT: INTERPRETATIONS & DEFINITIONS

 

The specific words below have meanings defined under our interpretation and use of the terms. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form. For the purposes of this Service Agreement:

Company (referred to as either “the Company”, “We”, “Us,” or “Our” in this Agreement) refers to Brandelux, LLC, located at 7260 W. Azure Dr, Ste 140-380, Las Vegas, Nevada 89130.

Package refers to the bundled marketing services available on our website: https://brandelux.pro/packages

Project Representative refers to the individual contact representing your company or legal purchasing entity.

Service refers to the individual marketing services available on our website: https://brandelux.pro/services

Service Agreement (also referred as “the agreement”) refers to the terms and conditions of this Service Agreement that form the entire contract between you and the company regarding paid services rendered.

Website refers to the digital domain of Brandelux, accessible for browsing 24 hours a day online by visiting: https://www.brandelux.pro

You means the individual accessing or Using the Service, or the company or other legal entity on behalf of which said individual is accessing or Using the Service.

 

PROJECT OVERVIEW AND SCOPE OF WORK

 

Each individual Signature Service or Project Package presents its own project benefits, contributing toward a custom Project Overview that guides the personalization and customization of our services to clients.

As our services are designed for online-only, streamlined project management, please request an official Project Overview for your project, and Brandelux will provide one to you within seven (7) calendar days.

In the absence of an official Project Overview, the Scope of Work will be presumed to include all services, timelines, deliverables, and expectations associated with the related services and/or packages purchased.

In some cases, the timelines may overlap, expire, or be extended, either with consent by the client, or at our discretion. In these instances, the timelines provided on our website are non-binding and subject to change.

 

SOURCES AND MATERIALS

 

Upon successful purchase of a Signature Service or Project Package, Brandelux will gather any background materials with relevant links or resources (as necessary) after communicating with the Project Representative (service purchaser contact) by phone, email, Zoom, Google Meet, or other mutually suitable correspondence.

 

ESTIMATED PROJECT TIMELINE

The Estimated Project Timeline is determined by combining all Total Turnaround Time estimates from all relevant services purchased, and accounting for any overlap, resulting in an approximated project timeline.

Typically, revisions and/or edits are provided within one (1) to two (2) business days, but this may vary.

 

ESTIMATED PROJECT EXPENSES

 

Fees are assessed for any Signature Service or Project Package purchased, and those fees will by added together at checkout to provide subtotal, sales tax, and grand total pricing information prior to purchase.

Estimated Project Expenses must be collected by Brandelux upon successful purchase transaction before services can be rendered. Please review your mini-cart, cart, or checkout to review final project expenses.

 

SERVICE TERMS

The fees shown on service product pages, final project expenses paid at checkout, and timelines for delivery of services and deliverables are estimates only, based on work and project expectations described herein.

Modifications to a project consisting of paid services will require an additional purchase at checkout or a written agreement between both parties prior to additional or modified project work being carried out.

Final fees and estimated project expenses (including taxes) are shown on the checkout page, and in other places that may be necessary to facilitate purchasing, such as Stripe, or other alternate transaction pages.

By placing an order for services, purchasers agree to pay for services with an accepted payment method.

 

PAYMENT METHODS

 

Payments for services rendered is facilitated through our proprietary e-commerce checkout page, or by alternate transaction page, such as Stripe checkout. Payments must be made via acceptable methods.

While the easiest way to pay is using our cart and checkout platform on https://brandelux.pro, and completing your purchase transaction within our proprietary services network, there are other options.

Those methods may include: credit/debt card transaction, ACH, Stripe, wire transfer, and cleared check.

If sending a check, please make all checks payable to Brandelux, LLC which must be received and completely cleared before services can be rendered and the project can begin. Please let us know if you have a specific payment method preference, goal, or consideration for payment — we may be able to accommodate you.

 

CANCELLATION

In the event of cancellation of any project, service, or package after work has begun, a cancellation fee will be assessed and charged, based on the total number of work hours completed and additional work remaining.

The fee will vary between 10% and 100% of the total purchase value of any canceled service(s), package(s), or project(s), plus a non-refundable $40.00 processing fee to complete termination of the service contract.

 

ADDITIONAL WORK

If additional work outside the scope of a project is requested, fees may be assessed and paid for on an hourly basis—at the rate of $100-360 per hour, depending on the service(s) and/or package(s) required. Subject to change, most payments for additional work will be made through our e-commerce checkout system.

 

ADDITIONAL TIME

Projects may extend beyond any estimate timeline, depending on the timeliness of client submission of initial questionnaires, required materials, and requested assets.

Brandelux cannot guarantee final timing for projects delayed by late client submissions or responses to calls, emails, or consultation. Brandelux can accommodate client-requested delays, but in these cases, we are not able to guarantee original Estimated Project Timelines.

 

LEGAL AGREEMENT

This Service Agreement will be deemed legal and binding under the laws of the state of Nevada to all parties of signature and will not be transferable or negotiable. These terms become activated for any site user who purchases a service or package through our e-commerce checkout system, and go into effect at that time.

Any disputes arising from this Service Agreement shall be pursued through the Clark County courts of the state of Nevada. If any judgments are found in favor of Brandelux, LLC, the client shall pay court costs, reasonable attorney’s fees, and legal interest on any award received, including for work done out-of-state.

 

OWNERSHIP OF COPYRIGHT

Assignment of all copyright(s) will be transferred upon cleared final payment for services rendered. At that time, the client will gain full ownership of all content created within the scope of this Service Agreement.

Brandelux, LLC retains ownership of content and copyright(s) created outside the scope of the agreement.

 

ACCEPTANCE

By submitting payment for services through our e-commerce checkout system, or by alternate payment method, you accept the Service Agreement and acknowledge that you have read all sections, and agree to all terms, conditions, expectations, requirements, and fees contained herein.

By checking the agreement box on the checkout page, you affirm these statements and agree to all terms. A signature is not required to confirm your agreement. Pay securely using our encrypted e-com checkout page.

 

TRANSLATION & INTERPRETATION FOR SERVICE AGREEMENT

The Service Agreement may have been translated to make it fully available to you on our website. We cannot guarantee which language translation the texts of our website may adhere to as it is used and customized by site visitors. However, you agree that the original English text shall prevail in the case of a dispute regarding language, translation, or interpretation.

 

CHANGES TO SERVICE AGREEMENT

Brandelux reserves the right, at Its sole discretion, to modify or replace the Service Agreement at any time.

We will make reasonable efforts to provide notice prior to new Service Agreement conditions taking effect. What constitutes a necessary, material change to the agreement will be determined at our sole discretion.

By continuing to access or use our service after agreement revisions become effective, you agree to be bound by those revised terms, regardless of when they may occur, in perpetuity to our agreement revision protocol for updating the Service Agreement.

If you do not agree to the new Service Agreement terms, or prior Service Agreement terms, either in whole or in part, please proactively stop using the website, and do not purchase services until you have contacted us.

 

CONTACT US 24/7 ONLINE

 

If you have any questions about the Service Agreement, you can contact support in two ways, 24/7 online.

We typically respond to inquiries within one (1) to two (2) business days. Contact us anytime:

• By email: support@brandelux.pro
• By visiting this page on the Website: https://www.brandelux.pro/contact